FSUI Logo Delete Your SeaCall Account

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This page explains how to permanently delete your SeaCall app account and associated data. SeaCall is a mental health application developed by the Forward Seamen's Union of India (FSUI). This page is provided in compliance with Google Play's account deletion policy.

Deleting your account is permanent and cannot be undone. Once deleted, you will lose access to your profile, chat history, saved preferences, and all other data associated with your account. If you have questions before proceeding, contact us at seacallapp@gmail.com.

Overview

If you created a SeaCall account through our mobile application, you have the right to request permanent deletion of your account and the personal data associated with it. Account deactivation or temporary disabling does not qualify as account deletion — we will permanently remove your account and associated data as described below.

How to Delete Your Account

To delete your SeaCall account, follow these steps:

  1. Make sure you are logged into your SeaCall account on the device you are using.
  2. Click the "Delete My Account" button below.
  3. Review the confirmation prompt carefully and confirm that you want to permanently delete your account.
  4. Your deletion request will be processed. You will receive a confirmation once your account and data have been deleted.
Permanent Account Deletion

Click the button below to permanently delete your SeaCall account and all associated data.

If you are unable to use the button above (for example, if you no longer have the app installed or cannot log in), you may request account deletion by emailing seacallapp@gmail.com with the subject line "SeaCall Account Deletion Request". Please include the email address associated with your account so we can verify your identity and process your request.

Data That Will Be Deleted

When you delete your SeaCall account, we will permanently delete the following data associated with your account:

Data Type Description
Account Information Your name, email address, profile picture, and login credentials
Profile & Preferences Account settings, saved preferences, and personalization data
AI Chat History Conversations and interactions with AI-based chatbot features
Social Login Data Information obtained through social media login (if applicable)
Usage Data App interaction history, feature usage, and session data linked to your account
Location Data Location information associated with your account (e.g., from Google Maps integration)

We will also request deletion of your data from third-party service providers that process data on our behalf, including OpenAI (AI chatbot services) and Google Maps Platform, where applicable.

Data That May Be Retained

In certain circumstances, we may retain limited data even after your account is deleted, for legitimate reasons such as:

Reason Data Retained Retention Period
Legal & Regulatory Compliance Records required by applicable law As required by law
Security & Fraud Prevention Logs related to security incidents or fraudulent activity Up to 90 days
Backup Systems Encrypted backup copies Up to 30 days, then permanently purged

Any retained data will be kept only for the stated purpose and will not be used for other purposes. For more details, see our Privacy Policy.

Deletion Timeline

Account deletion requests are processed within a reasonably quick period of time:

  • Immediate: Your account will be deactivated and you will be logged out upon confirmation.
  • Within 7 days: Your account and primary data will be permanently deleted from our active systems.
  • Within 30 days: All backup copies and data held by third-party service providers will be permanently purged.

If you submitted your request via email, we will acknowledge receipt within 48 hours and complete deletion within 30 days, in accordance with applicable data protection laws.

In-App Account Deletion

You can also delete your account directly from within the SeaCall app:

  1. Open the SeaCall app and log in to your account.
  2. Navigate to Settings (or your profile/account section).
  3. Tap Delete Account.
  4. Confirm your decision when prompted.

Contact Us

If you have questions about account deletion or need assistance, please contact us: